Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

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Animal Friends Pet Insurance

Animal Friends Insurance wins UK Claims Excellence Awards 2013

Animal Friends Insurance has been named the 2013 ‘Outstanding Broker Claims Team of the Year’ at this year’s Insurance Times Claims Excellence Awards. The industry ceremony highlights the hard work and commitment of those individuals, teams and companies who have delivered at the highest level.

Animal Friends were recognised for their progressive work in ensuring their claims process is as efficient as possible through technology and investment in staff. The results were seen in their claims settlement times and online queries which have been significantly reduced.

The award applies to every type of insurance provider, meaning that the Animal Friends claims team has not only been recognised in the pet insurance sector, but the whole insurance industry and they are the first and only pet insurer to have ever won it.

Elaine Fairfax, Founder and MD of Animal Friends Insurance says: “I am absolutely over the moon about this claims award, especially as we are the first pet insurer to have won it. Our claims team work so hard to make sure they give our customers the very best claims service this is a very well deserved recognition of all that effort. The whole team are justifiably delighted and proud.”

Keep an eye out on our blog for more charity visits, product reviews and pet advice or head over to our Facebook page for updates on our latest campaigns and giveaways.

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