Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Animal Friends Blog

Animal Friends Pet Insurance

Animal Friends Receives an Intelligent Consumer Award

Animal Friends Insurance is delighted to have been awarded an intelligent choice award. This award is provided by Consumer Intelligence, which is one of the main consumer data and research providers in the financial services industry.

What’s great about this award is that it’s completely consumer driven, you can’t self-nominate and it’s based upon customer renewal experiences across 1000 different policy holders in our market. It’s all about trustworthiness, pricing, influences, brand perception, buying behaviour, retention, engagement and above all experience both online and offline. The nominations from customers are completed via quarterly independent survey’s and the awards are calculated over a number of months to reward companies that strive for consistency of performance.

Keep an eye out on our blog for more charity visits, product reviews and pet advice or head over to our Facebook page for updates on our latest campaigns and giveaways.

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