If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

  1. The Competition excludes direct employees of Animal Friends Insurance Services Ltd (AFI) and Joii Pet Care (Vet AI Ltd.), associated agents, family members or anyone professionally connected with the prize promotion.
  2. The Competition is open only to individuals aged 18 and over who reside in the United Kingdom and have an Animal Friends Insurance dog policy with a puppy between 4 weeks and 12 months old. 
  3. To be entered into the monthly drawentrants must:
    • Purchase an AFI policy for  puppy that’s between 4 weeks and 12 months old, or; 
    • Be an existing policyholder with a puppy that’s between 4 weeks and 12 months old; 
    • Register with the Joii Pet Care App as an AFI customer; 
    • Complete one PupStart nurse consultation to be entered into the prize draw for that calendar month, accessed via the Puppy Clinics’ section within the Joii Pet Care app. 
  4. The policy holder will be entered into the draw for the calendar month in which they completed their first nurse consultation. 
  5. There will be one winner and two runners-up which will be randomly selected from the pool of customers who fit the above criteria, every calendar month from 4th January 2021 to 31st December 2021, to win a goodies hamper.  
  6. The one winner of the first prize will contain, but is not limited to, the following items: dog grooming items, calming spray, pet shampoo, dog first aid kit, treat dispenser, dog treats, snuffle mat, and branded AFI items including lead, poo bags, water bowl, bandana and tennis balls. 
  7. Two runners up will also be randomly selected each calendar month to receive, included but not limited to, the following items: dog grooming items, treats, poo bags and branded AFI items. 
  8. Animal Friends Insurance reserves the right to substitute products where necessary. 
  9. Queries regarding competition prizes will be answered by the provider of the prizes, AFI.  
  10. Animal Friends Insurance will enter individuals into the competition once and individuals can only win once. 
  11. All entrants will be deemed to have accepted these Terms and Conditions. 
  12. There is no automatic prize. Purchasing an AFI policy, registering with Joii Pet Care or completing a PupStart nurse consultation does not guarantee winning a prize.   
  13. Customers cannot enter the Competition via Social Media or Messenger.  
  14. The Competition runs every calendar month from January 4th – December 31st 2021 
  15. The winners and runners up will be notified in the final week of each calendar month, via an email sent to the email address that is linked to their policy.     
  16. The prize will be delivered to the winner’s postal address that is linked to their policy. 
  17. By entering and subsequently winning the Competition, the prize winner acknowledges that the prize could take up to 21 working days to arrive, more if there are economic or pandemic restrictions out of our control.  
  18. By entering and subsequently winning the Competition, winners consent to Animal Friends Insurance using their first name, pet’s name and any photographs provided to promote the brand across websites and social media. 
  19. Winners may object to their first name, pet’s name and photograph being shared by emailing marketing@animalfriends.co.uk 
  20. We keep your identifiable information private and manage it in accordance with our Privacy Policy. 
  21. The prize is non-transferable and there is no cash or other alternative. 
  22. Animal Friends Insurance are not liable for any adverse reaction, encountered by any pet, as a result of using any of the products contained within the prize. 
  23. We will respond to any questions or queries about the Competition via email at marketing@animalfriends.co.uk. 
  24. Animal Friends Insurance reserves the right to cancel this Competition or amend these terms and conditions at any time upon reasonable notice.  
  25. The decision of Animal Friends Insurance in all matters under its control is final and binding and no correspondence will be entered into. 
  26. Animal Friends Insurance accepts no responsibility for any damage, loss, liabilities, injury, or disappointment incurred or suffered by you as a result of taking part in the Competition. Animal Friends Insurance further disclaims liability for any injury or damage to your or any other person’s computer relating to or resulting from participation in or downloading any materials in connection with the Competition. 
  27. If any paragraph in these terms and conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other paragraphs of these terms and conditions, which shall remain in full force and effect. 
  28. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction in connection with these terms and conditions. 
  29. This Competition is in no way sponsored, endorsed, or administered by, or associated with, FacebookTwitter, or Instagram. 
  30. Promoter: Animal Friends Insurance, No.1 The Crescent, Sun Rise Way, Solstice Park, Amesbury, SP4 7QA.