Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Our Underwriters

Animal Friends’ Underwriters are Red Sands Insurance Company (Europe) Limited (RSE), an independent European insurance company that operates across a number of different market sectors and offers a diverse range of products and services.

“RSE is proud to be working with such an exciting and ethical company as Animal Friends. We are sure that Animal Friends will benefit from the unique experience and support offered by RSE to deliver some truly innovative products for the UK pet and companion animal insurance market.”

RSE is authorised and regulated by the Gibraltar Financial Services Commission, and operate under European legislation concerning the regulation of insurance companies and provision of services in the EU. In addition, Red Sands is a member and supporter of the UK’s Association of British Insurers (ABI), Financial Services Compensation Scheme and Financial Ombudsman Service.