Terms and conditions

Our website is intended for personal, non-commercial use by residents of the United Kingdom only. We cannot guarantee that the website or the information on it complies with the laws of, or is appropriate for use in other territories.

You are wholly responsible for use of the website by any person using your computer and you must ensure that any such person complies with these terms and conditions.

This website is designed to be entered from the home page. If you access the website through another website you may not see some important information which is relevant to the products or services being offered. Before purchasing any products or services on this website you will be referred to certain pages which contain additional product, regulatory, or legal information. You are advised to read these pages and should you have any questions contact us using the details provided below.

Please contact our Data Protection Officer if you have any questions about our website terms and conditions or privacy policy.

  • By email at data.protection@animalfriends.co.uk with the subject Data Protection Officer
  • By post at 1 The Crescent, Sun Rise Way, Solstice Park, Amesbury, SP4 7QA
  • Call on 0344 557 0300

Whilst we take all reasonable steps to ensure that the website continues to be available there may be times when it is not. This may be for reasons relating to the maintenance of, or alterations to, the website or for reasons beyond our control. We are not responsible to you if the website is unavailable..

At Animal Friends Insurance (AFI) we look after your details carefully and are committed to protecting your privacy. Our privacy policy which sets out how we will use your information can be found here.

The information on this website does not constitute advice about insurance products and you should not treat any of the website’s content as advice.

Animal Friends retains the right to accept or reject any request to purchase the products on this website. Any purchase will be subject to the terms, conditions and exclusions which can be found in the Policy Booklet, Insurance Product Information Document and Policy Schedule issued with the products and available on this website.

The information on our website changes frequently. If any information on our website is inconsistent with the information in the Policy Documents, then the Policy Documents issued to you will be used as the most accurate version of the Product. It is important that you keep up to date with your premiums once you purchase a product. If you don’t, we won’t be able to cover any claims.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

The following clauses exclude or limit our legal liability. You should read them carefully.

Where we provide you with an insurance quotation through the website this will be based on the information you have given to us. It is your responsibility to take care to give us complete and accurate information when you take out your insurance policy, throughout the life of your policy and when you renew your insurance policy. Failure to supply accurate and complete information may mean that your policy is invalid and that it will not operate in the event of a claim.

Nothing in these terms in any way excludes or limits our liability for negligence causing death or personal injury or for fraudulent misrepresentation.

We are responsible to you for any losses you suffer to the extent that they have been caused by your reliance on any errors or omissions in our website where we have been negligent in failing to correct any such errors or omissions.

Whilst we have taken reasonable steps to ensure the accuracy, currency, correctness and completeness of the information contained on the website, we do not check, review, monitor, verify or endorse any information, content, material or data collected from or provided by third parties which is displayed on or is otherwise available from this website or any third party websites which you can access from this website. We are not responsible to you for any loss, damage or injury you may suffer or incur in connection with such information, content, material or data. It is your responsibility to check that such information, content, material or data is accurate, current, correct and complete.

This website contains links to websites of third parties. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on our website.

Links to downloadable software websites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the licence agreement, if any, which accompanies or is provided with the software.

We are not responsible or liable to you for any loss or damage you may suffer or incur in connection with your use of this website which is caused by any event beyond our reasonable control including the electronic transmission of information, content, material and data over the internet and the interception and decryption of it by others.

We are not responsible to you for any losses or damage you may suffer caused by any distributed denial-of-service attack, or any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful and which may infect, contaminate or damage your computer equipment or computer programs, or cause damage to software or damage to or loss of data unless caused by our negligence. You should ensure that you use appropriate virus checking software.

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to us or any message sent by us to you over the Internet.

This website contains intellectual property and other rights and must only be used in connection with obtaining insurance in accordance with the terms set out in this website.

Copyright in the pages screens, information and material in their arrangement included in this website is owned by or licensed to AFI unless otherwise noted. You may imprint, copy, download or temporarily store extracts from our website for your personal information or when you use our products and services. You must not alter anything. Any other use is prohibited unless you first get our written permission. In particular no one may use a part of our website on any other website, or link any other website to our website, without our prior written permission. If you use our website in breach of these terms your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If you have any concerns about material which appears on our website please contact us.

These terms and conditions are governed by English law and you and we both agree to submit to the non-exclusive jurisdiction of the English courts.

Any insurance which may be arranged for you will be arranged through AFI as agent for the insurer.