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Our online chat should be able to cover everyday queries, but you can find more helpful answers and contact options here.
Opening times are Monday to Friday 09:00 - 17:00
(Closed on bank holidays)
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Some of our most frequently asked questions might be able to help you straight away.
General enquiries
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Cancellation enquiries
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Claims enquiries
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Complaints enquiry
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Covid-19 enquiries
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Payments and renewals enquiry
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Policy amendments/queries
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Vet enquiry
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
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