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Our online chat should be able to cover everyday queries, but you can find more helpful answers and contact options here.

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Some of our most frequently asked questions might be able to help you straight away.

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Choose a topic to see contact options below

General enquiries

Call 0344 557 0300

Open: Monday – Friday: 09:00 – 17:00

Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.

Email info@animalfriends.co.uk

Or complete our form

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Cancellation enquiries

Call 0344 557 0300

Open: Monday – Friday: 09:00 – 17:00

Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.

Email info@animalfriends.co.uk

Or complete our form

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Claims enquiries

Call 0344 557 0300

Open: Monday – Friday: 09:00 – 17:00

Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.

Email info@animalfriends.co.uk

Or complete our form

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Complaints enquiry

Call 0344 557 0300

Open: Monday – Friday: 09:00 – 17:00

Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.

Email info@animalfriends.co.uk

Or complete our form

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Covid-19 enquiries

Call 0344 557 0300

Open: Monday – Friday: 09:00 – 17:00

Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.

Email info@animalfriends.co.uk

Or complete our form

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New quote enquiry

Call 0344 557 0300

Open: Monday – Friday: 09:00 – 17:00

Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.

Email info@animalfriends.co.uk

Or complete our form

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Payments and renewals enquiry

Call 0344 557 0300

Open: Monday – Friday: 09:00 – 17:00

Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.

Email info@animalfriends.co.uk

Or complete our form

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Policy amendments/queries

Call 0344 557 0300

Open: Monday – Friday: 09:00 – 17:00

Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.

Email info@animalfriends.co.uk

Or complete our form

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Vet enquiry

Call 0344 557 0300

Open: Monday – Friday: 09:00 – 17:00

Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.

Email info@animalfriends.co.uk

 

Or complete our form

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