Contact us
Our online chat should be able to cover everyday queries, but you can find more helpful answers and contact options here.
Find an answer right now
Some of our most frequently asked questions might be able to help you straight away.
General enquiries
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Email info@animalfriends.co.uk
Cancellation enquiries
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Email info@animalfriends.co.uk
Claims enquiries
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Email info@animalfriends.co.uk
Complaints enquiry
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Email info@animalfriends.co.uk
Covid-19 enquiries
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Email info@animalfriends.co.uk
New quote enquiry
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Email info@animalfriends.co.uk
Payments and renewals enquiry
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Email info@animalfriends.co.uk
Policy amendments/queries
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Email info@animalfriends.co.uk
Vet enquiry
Call 0344 557 0300
Open: Monday – Friday: 09:00 – 17:00
Calls from landlines will be charged up to 16p per minute. Call costs from mobiles vary according to your chosen call plan. Your call may be free if you have inclusive minutes within your landline or mobile phone package.
Email info@animalfriends.co.uk
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