Animal Friends Careers

Join our growing innovative business and help support animal welfare worldwide along the way.

About us

Animal Friends Insurance is an award-winning pet insurance company, founded in 1998 to help support animal welfare charities while at the same time providing insurance to help towards the costs of our customers' vet bills.

We offer dog, cat, horse and rider policies to new and existing pet owners, through innovative ideas, strong ethics and pet expertise.

We are growing and looking to strengthen our brand proposition and put innovation and technology at the forefront of our business. We are passionate about helping our customers to look after their pets and strive to provide an exceptional, personal and caring experience as part of our service.

About us

Our current vacancies

Senior Test Engineer

Department:IT

Location:Amesbury

Closing date: 11 January, 2020

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Sales Team Leader

Department:Sales

Location:Swindon

Closing date: 9 January, 2020

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Complaints Team Leader

Department:Customer Complaints

Location:Amesbury

Closing date: 9 January, 2020

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Front-End Developer

Department:IT

Location:Amesbury

Closing date: 5 January, 2020

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Procurement Manager

Department:Finance

Location:Amesbury

Closing date: 24 December, 2019

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Claims Administrator

Department:Claims

Location:Amesbury

Closing date: 22 December, 2019

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Customer Service - Phone Agent

Department:Customer Services

Location:Amesbury

Closing date: 27 December, 2019

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Customer Service Mailbox Agent

Department:Customer Services

Location:Amesbury

Closing date: 17 December, 2019

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Learning & Development Digital Specialist

Department:HR

Location:Amesbury

Closing date: 13 December, 2019

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Head of Claims

Department:Claims

Location:Amesbury

Closing date: 8 December, 2019

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Maintenance Assistant

Department:HR

Location:Amesbury

Closing date: 20 December, 2019

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Inbound Telesales Executive

Department:Sales

Location:Swindon

Closing date: 20 December, 2019

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Veterinary Claims Assessor

Department:Claims

Location:Amesbury

Closing date: 2 January, 2020

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Lead BI Analyst

Department:Strategy, Pricing and BI

Location:Amesbury

Closing date: 13 December, 2019

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Inbound Sales Consultant

Department:Sales

Location:Swindon

Closing date: 20 December, 2019

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CRM and Retention Campaigner

Department:Marketing

Location:Amesbury

Closing date: 3 January, 2020

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Animal Friends Insurance reserves the right to close vacancies early should we receive sufficient applications.

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Our company values

We are visionary
We are pro-active
We are trusted
We are human

Locations

Bright, spacious and modern. Our offices reflect the Animal Friends working culture.

Benefits and rewards

Working at Animal Friends comes with many benefits. Here's just a few:

Birthday as holiday

Birthday as holiday

Get your birthday as a holiday day, added to your entitlement

Pension Scheme

Pension Scheme

Pension scheme provided by Lewis Investments

Up to 50% Gym membership

Up to 50% Gym membership

Up to 50% discount on gym membership (maybe because of the cake and ice creams)

5-year service bonus

5-year service bonus

A 5-year service bonus and then get an extra holiday day, too

Cycle to work

Cycle to work

Savings on new bikes and equipment

25% off pet insurance

25% off pet insurance

Have a dog, cat or horse? Great, you’ll get up to 25% off pet insurance

Dress down Fridays

Pawternity

When bringing home a new cat, dog you are able to take one additional day of paid leave to settle your new pet into your home

Private medical insurance

Private medical insurance

Private medical insurance available through Vitality

Employee assistance program

Employee assistance program

Supporting you with work performance, your health and well-being

Death in Service

Death in Service

A tax-free sum of money to your family or chosen beneficiary

Free massage

Free massage

Free massages, available to everyone every month

Employee of the quarter scheme

Employee of the quarter scheme

Bonus for the employee of the quarter and the chance to choose a charity to donate to

Our teams

Charity donations

We have donated more than £4 million to animal welfare charities since the business was founded in 1998.

As an employee at Animal Friends you will have the chance to be directly involved in what donations we make. from choosing a charity of your choice to even visiting them for a day as part of our Employee of the Quarter scheme.

Find at more about how we support charities.

Charity work
Charity donations

FAQs

Find information here on our application and selection processes, screening and interviews. If you have any other queries, please email us at careers@animalfriends.co.uk.

We use an online application process for all our vacancies. If you find a vacancy you’re interested in applying for we’ll need you to complete a few steps online to submit your application. Please make sure that you follow the instructions on screen.

We’re not able to hold CVs on file or accept speculative applications. However, you can register for email alerts. You’ll then be emailed with any new vacancies matching your requirements as soon as they become available.

For roles that require specific technical skills we may ask you to complete a test as part of the recruitment process.

Please contact careers@animalfriends.co.uk if you feel a disability may impact your performance and prevent you from completing any stage of the recruitment process. We’ll work with you to make sure that we take the best course of action for you.

We will need you to attach your CV to your application to help us assess your suitability for the role. You can email careers@animalfriends.co.uk if you have any questions.

You’ll receive an email confirmation when your application has been submitted successfully. We will be in touch as soon as we can with you by email or telephone to update you on the status of your application.

Yes, you can but we advise that you apply for roles that best suit your experience and skills. If you need further information about a role before you make an application, please contact careers@animalfriends.co.uk

We require all applications to be made online. However, if you’re prevented from submitting an online application for a specific reason, please contact the Talent Acquisition Team to discuss this by emailing careers@animalfriends.co.uk

We’re unable to employ anyone who doesn’t have the right to work in the UK.

As we’re a financial services business we are regulated by the Financial Conduct Authority. Under the latest UK regulation, we’re not able to employ anyone with an outstanding CCJ or Individual Voluntary Arrangement (IVA). We’re also not able to employ anyone who has made a default payment or declared insolvency or bankruptcy within the last 6 years.

Due to the volume of applications we receive we’re unable to provide feedback at application stage. If you’ve completed a face to face interview, we’ll be more than happy to provide detailed feedback over the phone.

If you’re successful in your application, a member of the Talent Acquisition Team will be in touch with you by telephone or email to let you know that you have been shortlisted and book you in for a telephone interview.

Our telephone interview is designed to review your skills, values and experience and provide you with further information about us and the vacancy. Telephone interviews usually last between 15 and 30 minutes and will be conducted by a member of the Talent Acquisition Team.

We’re a values-based employer and, while we of course require a certain level of skill and experience for each role, we’re also looking for people who can demonstrate our values:

We are visionary
We are human
We have a driven approach to what we do
We are trusted

The interview process will depend on the role you’re applying for. We use a combination of telephone and face to face interviewing, assessment centres and skills-based assessments. Although we operate a standard one stage interview process, at times we will change this to make sure that we’re acting appropriately for each role.

The Talent Acquisition Team will make sure that you’re fully aware of what to expect at each stage of the interview process.

You should expect to meet friendly, passionate and open people who are keen to learn more about you and your background. There’ll be lots of questions – technical, situational, competency and values based – as well as the opportunity for you to find out more about the role and Animal Friends as a company.

Your interview is likely to last around an hour. If there are to be any assessments during the interview the Talent Acquisition Team will let you know in advance.

Please take along your passport or birth certificate along with proof of NI as we’ll need to verify your identity and right to work when we meet you. If you don’t these documents, then please email the Talent Acquisition Team at careers@animalfriends.co.uk to find out what other documents you can provide instead.

We don’t have a formal work placement or work experience scheme at the moment.

We don’t cover travel expenses to and from interview unless circumstances are abnormal, for example if we request that you attend an interview in a location other than one local to the role.

Interviews can be quite daunting and although interviews should be challenging, we do try to make the whole experience as smooth and comfortable as possible. Here are a few things to think about in advance.

Read the job description in detail and make note of your strengths, skills and experience with the requirements of the job in mind.
Make sure you’ve researched the company thoroughly to help you understand some of the general skills we’re looking for.

Consider things that you’re proud of in your career so far, or those situations that have challenged you and show what you’re capable of at work.

When you’re asked a question during your interview, take your time to answer and think through what you want to say.

Consider what it is about Animal Friends and the job you’re applying for that appeals to you.

Make sure you’re on time and dressed smartly, allow extra time if you’re not sure where you’re going.

Be yourself – we want to see the real you!

Hours of work will vary depending on your role. Specific working hours are detailed on our job adverts.

The Talent Acquisition Team will call you to let you know the good news! Your offer letter and full contract of employment will then be sent to you by email and in the post. Your offer of employment will be conditional upon us receiving satisfactory references and credit checks.

Once you’ve verbally accepted a job offer you will be contacted by a company called Verfile who will complete pre-employment screening on our behalf. You will be provided with full information of this process within your offer pack. Please note that our offers are conditional on receiving satisfactory references for the last 5 years.

Once you’ve verbally accepted a job offer you will be contacted by a company called Verfile who will complete pre-employment screening on our behalf. You will be provided with full information of this process within your offer pack. Please note that our offers are conditional on receiving satisfactory results from a credit check.

We are unable to proceed with our offer of employment if you have an outstanding CCJ or IVA, have made a default payment or declared insolvency or bankruptcy within the last 6 years. If you would like to discuss this at any stage if the process, please get in touch by email at careers@animalfriends.co.uk

All the details will be confirmed within your offer pack, and your line-manager might also be in touch before you start to welcome you to the team.

We have a business casual dress code within both of our offices, so trousers, shoes and a smart top; no suits or ties! We have dress-down day every Friday, so jeans and trainers!

Inclusivity

Animal Friends Insurance is committed to a policy of equal opportunities in all aspects of recruitment, regardless of age, sex, marital status, sexual orientation, religion, race, colour, ethnic origin and disability. We aim to ensure equality oF opportunity in all our activities, and have a positive attitude towards equality of employment.

Recruitment agencies

If you are a recruitment agency, you can register as a potential recruitment supplier for Animal Friends.