Help and support

Information and support is available if you need help with your pet, policy or are affected by Covid-19.

Covid-19 and your policy

Whilst restrictions may have been lifted, we know that our customers may still be impacted by the affects of Covid-19. We're here to help you with any questions or concerns you have about your policy and your pet.

Covid-19 FAQs

Our FAQs will help you if you are worried about how Covid-19 might impact your policy.

Covid-19 and pets

With the implications of Covid-19 still impacting on normal life, we have brought together some advice, tips and suggested actions to help you give your pets the care they need.

Veterinary support

If you are worried about your dog or cat and the impact that Covid-19 may have on them, you can speak face-to-face with a vet on your phone, any hour of the day, 365 days of the year through the Joii Pet Care app.

Sleep better with information at your fingertips

We're not just here for those difficult times when your pet becomes poorly or gets injured. You have access to a range of help and support to help care for your pet now, building a happier and healthier future together.

Looking to cancel due to financial reasons?

We understand the pressures you may be facing due to the rising cost of living in the UK and how that may impact your budget. Some people may feel that they might have to cancel their pet insurance cover but are still worried about any unexpected bills should their pet become unwell or get hurt.

If you wish to retain your cover, then we have some options that may help you keep your pet protected.

Our frequently asked questions might be able to help you with further queries or concerns you may have.

See all FAQs