Help and support
Information and support is available if you need help with your pet, policy or are affected by Covid-19.
Veterinary support
If you are worried about your dog or cat for any reason, you can speak face-to-face with a vet on your phone, any hour of the day, 365 days of the year through the Joii Pet Care app.
Sleep better with information at your fingertips
We're not just here for those difficult times when your pet becomes poorly or gets injured. You have access to a range of help and support to help care for your pet now, building a happier and healthier future together.
Looking to cancel due to financial reasons?
We understand the pressures you may be facing due to the rising cost of living in the UK and how that may impact your budget. Some people may feel that they might have to cancel their pet insurance cover but are still worried about any unexpected bills should their pet become unwell or get hurt.
If you wish to retain your cover, then we have some options that may help you keep your pet protected.