Access your policy details with our quick registration process. We’ll need some personal details and your email address to be able to identify you and make sure your account is secure.
Register today to:
What’s coming soon?
Making a payment, claiming for vet fees, or updating your bank details are not available just yet, but we are working on it!
Also available on our App.
The app is a simple way to view your policy
details and claims quickly.
As an Animal Friends customer, you have access to:
To make a claim please visit our How to make a claim page.
Repeat medication claims can be submitted online by logging into My account or via the Animal Friends app.
For claims queries, call 0344 557 0300 Monday - Friday: 08:30 - 18:00 or Saturday: 09:00 - 16:00.
Information about our policies can be found in the policy wording section below or on our FAQs.
View Policy Wording View Policy Wording t View Policy Wording mIf you pay by direct debit your policy will renew automatically. If you pay annually and agreed to have payments automatically taken at renewal, then no further action is needed. For other payment methods, please call us.
Call us on 0344 557 0300
If you would like to change your address, please call us on 0344 557 0300 or
email us.
Find out more about your transfer to Animal Friends and your new policy.
FAQS Policy WordingIf you would like to cancel your policy, please call us on 0344 557 0300 or
email us.
Full policy summaries including what's covered,
what's not covered, policy limits and policy wording definitions.
Dog and cat policies
Policies transferred from Aviva
Horse policies
Rider policies
