Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Existing Customers Existing Customers Existing Customers

Existing Customers

To help you manage your policy, select from one of the options below.

View your policy details online

Access your policy details with our quick registration process. We’ll need some personal details and your email address to be able to identify you and make sure your account is secure.

Register today to:

  • View all your policies and pet details online
  • View exclusions on your policies
  • View your premium summary
  • Update your telephone numbers

What’s coming soon?

Making a payment or claim online, or updating your bank details are not available just yet, but we are working on it!

Go to my account

It's easy to login or register your account online. View all your policies with us in one place. View your policy documents, payments and exclusions.
Make a Claim

Find out how to make a claim and get the claim form you need.

Make a Claim
View policy documents

Information about our policies can be found in the policy wording section below or on our FAQs.

View Policy Wording
Renew My Policy

If you pay by direct debit your policy will renew automatically. If you pay annually and agreed to have payments automatically taken at renewal, then no further action is needed. For other payment methods, please call us.

Call us on 0344 557 0300

Change My Address

If you would like to change your address, please call us on 0344 557 0300 or
email us.

Add a Pet

If you would like to get cover for another pet, please complete an online quote.

Get a Quote
Cancel My Policy

If you would like to cancel your policy, please call us on 0344 557 0300 or
email us.