Access your policy details with our quick registration process. We’ll need some personal details and your email address to be able to identify you and make sure your account is secure.
Register today to:
- View all your policies and pet details online
- View exclusions on your policies
- View your premium summary
- Update your telephone numbers
- View your claims status online
- Submit claims for repeat medication
- Upload any documents we have asked you to send to us.
As an Animal Friends customer, you have access to:
- Free video consults with a vet or nurse on your phone or tablet
- A tailored symptom checker to find out what the problem is and what to do next
- Get treatment plans and products delivered to your door.
To make a claim visit our Claims page. Your vet can claim for vet fees on your behalf through Pawtal, our online claims system for vets.
Repeat medication claims can be submitted online by logging into My account.
For claims queries, call 0344 557 0300 Monday – Friday: 09:00 – 17:00
Renew my policy
If you pay by direct debit your policy will renew automatically.
If you pay annually and agreed to have payments automatically taken at renewal, then no further action is needed.
For other payment methods, please call us.
0344 557 0300 Monday – Friday: 09:00 – 17:00