I am experiencing financial difficulty, what can you do to support me?

We understand that this is a very difficult time financially for many but please be reassured that we are here to help.

We have some options we can explore that may help you, such as:

  • You might be able to change your cover level to reduce the cost of your policy. You’re able to decrease your cover at any point - we do not charge any fees for this. This can only be done over the phone, so please call us on 0344 557 0300.
  • We can reassess your demands and needs to ensure your product is still suitable.
  • We may be able to review your payment plans, so please call us on 0344 557 0300.

We want to make sure that you and your pet continue to have the right cover so please don’t struggle on alone, contact us to discuss the situation so we can help find the best option available for you.

Speak to a member of our friendly team on 0344 557 0300 who will be happy to chat and find you the best way forward.

For further help with the cost of living




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View your policy details and claim status online.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.