About Animal Friends
Some useful questions about Animal Friends.
If you would like to contact us, please go to our Contact us page where you can find the right phone number or email address, for your enquiry.
Alternatively, you can use our Live Chat facility which appears in the bottom right of your browser window when viewing our website. Opening times are Monday – Friday: 09:00 – 17:00
Please view our Privacy Policy, which contains all the information about how we record, use and store your data.
We are subject to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, which controls how we are allowed to use your data. This helps to ensure your protection.
Policies which started before 27th February 2025 are underwritten by Red Sands Insurance Company (Europe) Limited (RSE).
Policies which start on or after 27th February 2025 are underwritten by Pinnacle Insurance plc.
If you are an existing customer, you can also refer to your policy documents which will provide further details.
Yes, we may contact you about your policy. For example, we may need to speak to you about any payments, claims, renewals or changes to your policy.
We will also call you if you have completed one of our contact forms and would like us to call you back.
The number we’ll call you from will be 01980 850 000 or 0344 557 0300.
We donate money to animal welfare charities on a regular basis, in fact we’ve donated over £8.5 million to date!
This is thanks to our wonderful policyholders; without them we wouldn’t be able to support the hundreds of worthy charities who benefit from our donations.
As we are a financial service provider, we are authorised and regulated by the Financial Conduct Authority (Financial Services Register number 307858).
This means that we are governed by specific guidelines to ensure the fair treatment of our customers.
We are subject to UK regulatory conditions.
Who is Fairer Finance?
We’ve worked with Fairer Finance to make our Policy Booklets and website content as clear and simple as possible to understand.
What does this mean for you?
Fairer Finance is an agency devoted to encouraging financial services to support consumers - a person who purchases goods and services for personal use - to make more informed decisions, by communicating in clear and accessible ways.
How does it work?
Fairer Finance rank providers based on what their customers think of them, how they handle their complaints, and how transparent they are. Since they don’t accept commission from any of the companies they rate, you can feel empowered to make informed decisions about the insurance services and products you choose, thanks to Fairer Finance!
Fairer Finance ensure that businesses are working harder to look after customers just like you by encouraging companies to compete on customer service and quality.
All Policy Booklets are assessed by Fairer Finance to ensure we meet their requirements as far as clear and simple language. All Animal Friends Policy Booklets have been awarded the Clear and Simple Mark. This means that we don’t use jargon, write in long sentences, use overly complicated words or statements, and we structure our communications so that they are easy to follow and understand.
If you feel that there is more we can do to improve the information we provide to our customers, please email feedback@animalfriends.co.uk.