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How can I make a claim?
24757To make a claim on your pet insurance policy you will need to complete the relevant claim form for the treatment or incident in question and post or email this to us together with the relevant invoice and your pet’s full medical history (you will need to get this from your vet). Alternatively, if your claim is related to veterinary fees, you can ask your vet to submit a claim on your behalf through Pawtal, our online claims system for vets.
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Claims questions What can I claim for? How long to claim back fees? How can I make a claim? How long to assess a claim? How can I make sure my claim is processed quickly? What is Pawtal? How will my claim be paid? Which claim form to use? What’s an excess? What’s a co-payment? When do I have to pay an excess? Can someone else talk to you on my behalf? Can you pay my vet directly? Will my premiums go up if I make a claim? What should I do if I’m unhappy with the outcome of a claim? Can I claim for complementary treatment? How do I check if I am covered for treatment? How do I know that my claim has been received? When do I have to pay a co-payment?
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