Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at


How can I make a claim?


To make a claim on your pet insurance policy you will need to complete the relevant claim form for the treatment or incident in question and post or email this to us together with the relevant invoice and your pet’s full medical history (you will need to get this from your vet).  Alternatively, if your claim is related to veterinary fees, you can ask your vet to submit a claim on your behalf through Pawtal, our online claims system for vets.

Find the claim form you need.

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