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How do I check if I am covered to go ahead with my pet’s treatment?


If your vets are registered to our Pawtal system, we can pre-authorise any amount of treatment that would be required in a 24-hour period prior to it going ahead for your peace of mind! Please note that treatment authorised will be subject to your policy terms and limits.

If submitted between 9am and 5pm Monday to Friday, we aim to provide an outcome within the hour, subject to having all the required information. Any pre-authorisations submitted after 5pm or over the weekend will be assessed the following working day.

Your vet should be able to tell you if they’re signed up to the service.

If your vets are not signed up to our Pawtal system, you can still download a claim form to send to us. We can look to pre-authorise treatment going ahead within a 24-hour period that is or, exceeds £1000.

This will be subject to your policy terms and limits. Please note that our Basic policy would not be applicable.

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