Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at


How do I know what I can claim for?


Your policy documents contain all the information you need to find out what is and isn’t covered by your policy, as well as your policy limits.

It’s important that you read your policy wording carefully so that you, and your vet, know what is likely to be covered.

Different policies have different limits and exclusions, so reading your own policy documents in full is very important.

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