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How long does it take to assess a claim?

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We aim to process claims within 5-7 working days assuming the appropriate claim form is used and completed in full with all of the relevant information by yourself and your vet.

It is important to provide full medical history/clinical notes and ensure the claim form is signed by the policy holder.

During periods of unusually high claim volumes, claims may take slightly longer, but you can always contact us for an estimation. If your vet claims directly using Pawtal, claim times are usually much faster.

Alternatively, if your claim is related to veterinary fees, you can ask your vet to submit a claim on your behalf through Pawtal, our online claims system for vets. Pawtal enables vets to chat to our claims specialists and they’ll aim to review the claim within 24 hours of the vet submitting it.

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