If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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How long does it take to assess a claim?


If you have submitted a paper claim form, we aim to process this within 5-7 working days once we are in receipt of a fully completed claim form and all relevant information.

It is important to provide a copy of the full medical history and to ensure the claim form is signed by the policyholder to avoid any delays.

Alternatively, if your vets are registered to our Pawtal service, we assess claims within 24 hours of us receiving the information via this service.

Please note, in the event of us experiencing unusually high claim volumes, claims may take longer. If during this period you submit a claim, we will do our best to update you if there is a delay.

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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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