We are carrying out essential maintenance to our IT systems on Sunday 8th December. During this time we won’t be able to answer queries and there will be no access to online policy information. You are still able to get an online quote and purchase a policy online. Thank you for your patience.

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How will my claim be paid?

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We pay any successful claims via BACS transfer.

If you pay by Direct Debit, we will pay your claim into the same account as we take payment from. If you pay by another method, you will need to nominate an account on your claim form and provide details.

We can arrange to pay your vet direct or reimburse you your eligible costs if you have already paid. If you want us to deal with your vet directly you’ll need to tick the relevant section on your claim form.

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