If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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How will my claim be paid?

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We pay any successful claims via BACS transfer.

If you pay by Direct Debit, we will pay your claim into the same account as we take payment from. If you pay by another method, you will need to nominate an account on your claim form and provide details.

We can arrange to pay your vet direct or reimburse you your eligible costs if you have already paid. If you want us to deal with your vet directly you’ll need to tick the relevant section on your claim form.

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Can’t find what you are looking for?

We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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