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What’s an excess?
25197There is an excess to pay in the event of a claim on all of our policies.
For Accident only the excess is deducted from the Annual Condition Limit for each new accident under the Vet fees section of cover, per policy year.
For Lifetime policies with an Annual condition limit, the excess is deducted from the Annual Condition Limit for each new condition under the Vet fees section of cover, per policy year.
For Lifetime policies with an Annual policy limit, the excess is the amount you pay towards the first claim for vet fees each year that your policy remains active.
For Time Limited policies the excess is deducted from the Annual Condition Limit for each new condition under the Vet fees section of cover, per policy year.
For Max Benefit the excess is deducted from the Lifetime Condition Limit for each new condition under the Vet fees section of cover.
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What can I claim for? How long to claim back fees? How can I make a claim? How long to assess a claim? What is Pawtal? How will my claim be paid? Which claim form to use? What’s an excess? What’s a co-payment? When do I have to pay an excess? Can you pay my vet directly? Will my premiums go up if I make a claim? What should I do if I’m unhappy with the outcome of a claim? Can I claim for complementary treatment? How do I check if I am covered for treatment? How do I know that my claim has been received? When do I have to pay a co-payment? How can I check the status of my claim? The Joii app recommends going to an out of hours vet. Why have you not covered this charge? How do I claim online? Why can't I see my claim in the claims history? How do I claim for repeat medication? If I am hospitalised with COVID-19 does the Emergency Boarding Kennel / Cattery Fees benefit still apply?
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