Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at


Which claim form do I use?


To claim for vet fees for dogs and cats or to submit a pre-authorisation, your vet can do this on your behalf through Pawtal, our online claim system for vets. This means that there is no paper work required and claims can be dealt with much quicker.

For repeat medication, please print off, complete and return the repeat medication claim form with a copy of the invoice. .

For all other claims, please call us on 0344 557 0300 Monday to Friday: 08:30 – 18:00 or Saturday: 09:00 – 16:00

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