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Which claim form do I use?

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We have four different claim forms for dogs and cats, six for horses and two for riders.

For dogs and cats:

  • The New claim form should be used if you’re claiming for a particular condition, illness or injury for the first time, or for a new medication that hasn’t been claimed for on an ongoing condition
  • The Continuation claim form is used if you’re claiming for further fees regarding a claim you’ve started before, for example for illnesses, injuries or conditions requiring follow-up treatment
  • The Vet pre-authorisation form is for pre-authorisation of future treatment if it’s likely to cost over £1000.
  • The Repeat medication form should be used to claim for repeat prescriptions from your vet or online pharmacy.

For horses, please use the following forms to register a claim, where your policy includes the stated benefit:

  • The General claims form should be used to claim for vet fees, loss of use or the death of your horse
  • The Saddlery and track form should be used to claim for theft, loss or damage of saddles and tack
  • The Trailer form should be used to claim for the theft, loss or damage of your trailer
  • The Personal accident form should be used to claim for injuries caused to you by your horse
  • The Loss by theft form is for claiming for the loss of your horse by theft or straying, as well as claiming for any monies used for advertising and/or reward for your missing horse
  • The Vet pre-authorisation form should be filled in and sent by your vet in advance of treatment likely to cost more than £1500

For riders, please use the following forms:

  • The Personal accident form is for personal accident claims.
  • For Emergency vet fees, please complete the standard equine vet fees form but add that it was an emergency.
  • For Public liability / custodial liability, please call us on 0344 557 0300.

If you need more help please contact us on 0344 557 0300.

If you’d like us to post a form to you, please call us on 0344 557 0300 or email us at claimformrequest@animalfriends.co.uk.

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