If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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Which claim form do I use?

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To claim for vet fees for dogs and cats or to submit a pre-authorisation, your vet can do this on your behalf through Pawtal, our online claim system for vets. This means that there is no paper work required and claims can be dealt with much quicker.

If you still need a paper claim form, follow the instructions on our How to make a claim page.

To claim for repeat medication, customers will need to log into their online account and follow the instructions for ‘How to make a new claim’.

For all other claims, please call us on 0344 557 0300 Monday to Friday: 08:30 – 18:00 or Saturday: 09:00 – 16:00

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