We are carrying out essential maintenance to our IT systems on Sunday 8th December. During this time we won’t be able to answer queries and there will be no access to online policy information. You are still able to get an online quote and purchase a policy online. Thank you for your patience.


Which claim form do I use?


We have four different claim forms for dogs and cats, six for horses and two for riders.

For dogs and cats:

  • The New claim form should be used if you’re claiming for a particular condition, illness or injury for the first time, or for a new medication that hasn’t been claimed for on an ongoing condition
  • The Continuation claim form is used if you’re claiming for further fees regarding a claim you’ve started before, for example for illnesses, injuries or conditions requiring follow-up treatment
  • The Vet pre-authorisation form is for pre-authorisation of future treatment if it’s likely to cost over £1000.
  • The Repeat medication form should be used to claim for repeat prescriptions from your vet or online pharmacy.

For horses, please use the following forms to register a claim, where your policy includes the stated benefit:

  • The General claims form should be used to claim for vet fees, loss of use or the death of your horse
  • The Saddlery and track form should be used to claim for theft, loss or damage of saddles and tack
  • The Trailer form should be used to claim for the theft, loss or damage of your trailer
  • The Personal accident form should be used to claim for injuries caused to you by your horse
  • The Loss by theft form is for claiming for the loss of your horse by theft or straying, as well as claiming for any monies used for advertising and/or reward for your missing horse
  • The Vet pre-authorisation form should be filled in and sent by your vet in advance of treatment likely to cost more than £1500

For riders, please use the following forms:

  • The Personal accident form is for personal accident claims.
  • For Emergency vet fees, please complete the standard equine vet fees form but add that it was an emergency.
  • For Public liability / custodial liability, please call us on 0344 557 0300.

If you need more help please contact us on 0344 557 0300.

If you’d like us to post a form to you, please call us on 0344 557 0300 or email us at claimformrequest@animalfriends.co.uk.

Find claim form

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