If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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Why can’t I see my claim in the claims history?


Claims submitted by Pawtal, our online claims system for vets, should appear on your online account within 48 hours.

If you have had to send us a paper claim form, this may take a while longer to appear. If you are concerned that we have not yet received your claim, please can us on 0344 557 0300 or email info@animalfriends.co.uk.

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Can’t find what you are looking for?

We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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