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Why can’t I see my claim in the claims history?

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Claims submitted by Pawtal, our online claims system for vets, should appear on your online account within 48 hours.

If you have had to send us a paper claim form, this may take a while longer to appear. If you are concerned that we have not yet received your claim, please can us on 0344 557 0300 or email info@animalfriends.co.uk.

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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

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