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Can I change my level of cover?
25370If you wish to increase your benefits, this is something we can look to do at your renewal date but we are unable to do this mid-term.
However, you are able to cancel your existing cover and take out a new policy without incurring any fees.
If you wish to decrease benefits, this is something that we can look to do mid-term or at your renewal date.
Please note that making changes to your cover mid-term, or cancelling to set up a new policy could result in relevant exclusions being applied to your new cover or policy.
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Most asked
Can someone else talk to Animal Friends on my behalf? How do I change my address? Where can I find my policy number? How do I renew my policy? Can I change my level of cover? How do I cancel my policy? How do I view my policy details online? My pet is missing. How can Animal Friends help? My pet has been missing for a long period of time – Should I cancel my policy? Why can't I log into my account? My pet has passed away, how do I cancel my policy? Why can't I sign up to see my account details? Why can't I see my policy when I login? Why can I only see some policies when I login? How does Refer a Friend work? Add microchip info to my policy
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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
