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Can someone else talk to you on my behalf?
25200You can authorise another person to talk to us about your policy on your behalf by calling us on 0344 557 0300. You will have to formally request for this person’s name to be added to the policy as an authorised person before we can speak to them, to ensure your protection and privacy.
This may come in handy if you need us but are unable to contact us yourself for any reason. Your authorised person will only be able to relay information to you, they will not be able to make changes or amendments to your policy, such as a change of address or payment details, provide information regarding a claim, or cancel your policy.
Please note – an authorised person CANNOT sign the claim form, this must be done by the registered policyholder.
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Existing customers
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Existing customers
Can someone else talk to you on my behalf? How do I change my address? Where can I find my policy number? How do I renew my policy? Can I change my level of cover? How do I cancel my policy? How do I view my policy details online? My pet is missing. How can Animal Friends help? My pet has been missing for a long period of time – Should I cancel my policy? Why can't I log into my account? My pet has passed away, how do I cancel my policy? Why can't I sign up to see my account details? Why can't I see my policy when I login? Why can I only see some policies when I login?
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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
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