If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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My pet has passed away, how do I cancel my policy?


If your pet has sadly passed away, there are some resources you may find useful to help you and your family deal with your grief under our Pet bereavement and pet loss page.

If you wish to contact us to cancel your policy, you can do this via Live chat, email info@animalfriends.co.uk or by calling our friendly UK team on 0344 557 0300. The cancellation will not affect any claim you may be intending to submit, providing that the premium for the treatment period has been paid. All this will do is stop any future payments from being debited.

If you are thinking of claiming for our Death of pet benefit, please visit our Pet bereavement and pet loss page for more information.


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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

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