If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

How can we help?


Why can’t I log into my account?


To be able to view your policy details online you will need to make sure you have registered first.

If you have already registered but your login is now not working, you can reset your password through the ‘Forgot your password?’ link. Once you have reset your password you can try to log in again.

If you are still having problems logging into your account, email us at info@animalfriends.co.uk or call us on 0344 557 0300.


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Can’t find what you are looking for?

We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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