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Why can’t I sign up to see my account details?
30539To be able to register to view your policy details online you’ll need to complete your first name, surname, email address and post code.
If your details do not match the information we hold for you, you will be unable to complete the registration process.
If you continue to have problems registering, please email us at info@animalfriends.co.uk or call us on 0344 557 0300.
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View your policy details online
View your pet’s policy details and your account information.
View your policy details online
View your pet’s policy details and your account information.
existing customers
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Most asked
Can someone else talk to Animal Friends on my behalf? How do I change my address? Where can I find my policy number? How do I renew my policy? Can I change my level of cover? How do I cancel my policy? How do I view my policy details online? My pet is missing. How can Animal Friends help? My pet has been missing for a long period of time – Should I cancel my policy? Why can't I log into my account? My pet has passed away, how do I cancel my policy? Why can't I sign up to see my account details? Why can't I see my policy when I login? Why can I only see some policies when I login? How does Refer a Friend work? Add microchip info to my policy
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
