If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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How soon after I register to use Pawtal can I make a claim?


Once you have registered, we will send you a password, so you’ll be able to log into Pawtal. Please note that it may take up to an hour before you receive a password and will only be sent during office hours. Once you receive a password you can log into Pawtal and submit a claim. If you have any problems registering with us, please call us on 01980 666 044.

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Can’t find what you are looking for?

We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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