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How will my practice benefit from using Pawtal?
30891Not only is the claims process quicker and easier, you can get a pre-authorisation within an hour, keep track of claims and payments and message our claims assessors directly (during office hours). We also aim to review claims submitted through Pawtal within 24 hours. These time frames are subject to us having all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your customer’s policy.
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Learn about Pawtal
Our online claims system for vets makes the claims process easier.
Learn about Pawtal
Our online claims system for vets makes the claims process easier.
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Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Most asked
How do I start using Pawtal? How much does it cost to use Pawtal? Do I need any additional software to start using Pawtal? What do I do with my Authorisation book? Do I need an Authorisation book to obtain my clients consent? How do you keep my customers informed? How quickly do you deal with pre-authorisations on Pawtal? What do I need to do to ensure claims are paid quickly? How will my practice benefit from using Pawtal? What should I do if I have problems logging into or registering for Pawtal? How soon after I register to use Pawtal can I make a claim?
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
