If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

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How will my practice benefit from using Pawtal?


Not only is the claims process quicker and easier, you can get a pre-authorisation within an hour, keep track of claims and payments and message our claims assessors directly (during office hours). We also aim to review claims submitted through Pawtal within 24 hours. These time frames are subject to us having all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your customer’s policy.

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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.

If you’d like more information about Animal Friends Insurance, please go to our About us page.

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