Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at


Do you cover pets who have been ill or injured before?


We will still offer insurance to a pet who has had an illness or injury before, however any injury, illness or condition that’s noticed or diagnosed before you take out the policy, or within the first 14 days, will be excluded from your terms of cover as a pre-existing condition.

For more information about how we apply exclusions please read our policy wording thoroughly. Policy wording can be found under our products pages.

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