Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at


How do I cancel my policy?


If you would like to cancel your policy due to changing pet insurance provider or due to the death of a pet, unfortunately, it is not currently possible to cancel your policy online.

Please call us on 0344 557 0300 or write to us at Animal Friends Insurance, No. 1 The Crescent, Solstice Park, Amesbury, SP4 7QA. Alternatively, you can chat to us through our Live Chat facility.

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