Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at


How do you calculate your pet insurance premiums?


Each year our pet insurance policies are annually reviewed by our Underwriters and our pricing team.

For this they consider many factors such as the age and breed of the pet, the risks of recurring or chronic conditions associated with specific breeds and the risk area that the pet lives in, as well as any claims history.

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