How do I claim online?

At the moment you can only claim online for repeat medication.

Repeat medication claims

To claim for repeat medication, you’ll need to log into your online account and follow the instructions for ‘How to make a new claim’.

Claim for vet fees or pre-authorisations

To claim for vet fees for dogs and cats or to submit a pre-authorisation, your vet can do this on your behalf through Pawtal, our online claim system for vets. This means there is no paper work required and claims can be dealt with much quicker.

If you still need a paper claim form, follow the instructions on our Claims page.

Other claims

For all other claims go to our Claims page where we’ll direct you to the right claim form or action needed.

For all other claims please call us on 0344 557 0300 Monday – Friday: 09:00 – 17:00

Make a claim

It doesn’t need to be confusing, find out how to make a claim.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.