FAQs

How long do I have to claim back my vet’s fees?

There is no time limit to claim back your vet fees. However, to help us handle your claim as quickly as possible, please send all claim forms as soon as possible after your pet receives treatment.

Make a claim

It doesn’t need to be confusing, find out how to make a claim.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.