FAQs

How do I make changes to my policy?

You can update certain details on your policy at any time—for example, if you move house. 
 
Changes to your level of cover or vet fees excess may be possible, but these are subject to specific criteria and may not be available in all situations.
 
To explore your options, please give us a call 0344 557 0300.
 
We’ll explain what changes can be made, when they can take effect, and how they might impact your cover, especially if you've already made a claim.

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View your policy details and claim status online.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.