This policy is a 12-month contract of insurance that can be paid for annually or monthly.

You can cancel your policy at any time, so if you need to cancel your policy please get in touch. 

Cancelling within 14 days

• If you pay annually for your policy

If you cancel within 14 days of the policy start date and we haven’t paid a claim, we’ll give you a full refund.

If we’ve paid a claim and you cancel within 14 days of the policy start date, no refund will be given. This is true unless you’re cancelling because your pet has passed away or been lost or stolen. In this case, we’ll refund the remaining year’s premium. 

• If you pay monthly for your policy 

If you cancel within 14 days of the policy start date and we haven’t paid a claim, we’ll give you a full refund. 

If we’ve paid a claim and you cancel within 14 days of the policy start date, you must pay the remaining premiums for the rest of the policy year. This is true unless you’re cancelling because your pet has passed away or been lost or stolen. In this case, we’ll cancel your Direct Debit and no further payments will be taken.

Cancelling after 14 days 

•    If you pay annually for your policy 

If you cancel after 14 days and we haven’t paid a claim, we’ll refund you for any full months’ premium remaining in this policy year. 

If you cancel after 14 days and we’ve paid a claim for something that happened in this policy year, no refund will be given. This is true unless you’re cancelling because your pet has passed away or been lost or stolen. In this case we’ll refund any full months’
premium remaining in this policy year. 

•    If you pay monthly for your policy 

If you cancel after 14 days and we haven’t paid a claim, we’ll cancel your Direct Debit and no further payments will be taken. 

If you cancel after 14 days and we’ve paid a claim for something that happened in this policy year, you must pay the remaining premium for this policy year. This is true unless you’re cancelling because your pet has passed away or been lost or stolen. In this case we’ll cancel your Direct Debit and no further payments will be taken.

For more information on ‘Cancelling your policy’ please refer to the Policy Booklet.