FAQs

How can I change the address on my policy?

If your policy is for a cat or dog, and you pay monthly, you can edit the home address associated with your policy via your online Animal Friends account under the ‘My Details’ area. Please note that making a change could result in a change in the price of your policy.

If you have a horse or rider policy, or if you pay for your policy on an annual basis, please call us on 0344 557 0300 or email us at info@animalfriends.co.uk so that we can get this changed for you so that you’re paying the right price based on your information.

My account

View your policy details and claim status online.

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Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.