We do hope that your dog or cat is returned to you safe and well.

If you can’t find your dog or cat within 45 days, we may be able to cover some of the cost you paid for them. The amount we're able to pay depends on how much you told us you paid for them when you took out your policy and how old they were when they went missing. We’ll cover a percentage of the price you paid for them up to the amount shown in your Your Schedule.  

We will need to see a proof of purchase for your pet to prove how much you paid for them, so make sure to keep it safe. You can store your receipts digitally in your online account.

Dogs must be microchipped and the information be kept up to date as required under The Microchipping of Dogs (England) Regulations 2015.

Go to our Claims page for more information and a claims form.

If we settle a claim if your pet goes missing or is stolen, we will cancel your policy from the date we pay your claim. If you pay annually you might be due a refund. Please see the Cancelling your Policy section of your Policy Booklet.