FAQs

My pet has passed away, how do I cancel my policy?

If your pet has sadly passed away, there are some resources you may find useful to help you and your family deal with your grief under our Pet bereavement and pet loss page.

If you wish to contact us to cancel your policy you can do this by:

The cancellation will not affect any current or future claims so long as your premium for the treatment dates you wish to claim for has been paid. All this will do is stop any future payments from being debited.

You may be able to make a claim under Section B of your policy, if your pet dies or is put to sleep. More information on claiming can be found in our Pet bereavement and pet loss page. 

Make a claim

It doesn’t need to be confusing, find out how to make a claim.

Claims

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.

A-Z of terms