FAQs

What do I need to do to ensure claims are paid quickly?

To be able to pay out the claim quickly, we will need to have all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your customer’s policy.

Pawtal

Pawtal is our online claims system for vets. 

Sign up and start making claims straight away.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.