Photo illustration of a dog and a cat

Joii online vet service

Get help on accessing and using the Joii app.

If you would like to find out more about Joii, please visit our Video vet consultations page.

Consultations with our vets and nurses will be shared with Animal Friends and will be referred to in the event of a claim.

The Joii app consultations or symptom checker should not be used in urgent, life threatening situations. Joii does have a vet finder that can help you locate your nearest veterinary practice.

The Joii app is available on smartphones and tablets. Your device will need to have a webcam and a mic. You’ll also need to ensure that you have a good internet connection. The Joii app may not work on older devices. Minimum requirements are: For iOS: compatible with Apple iOS 10.0 or later. Compatible with iPhone and iPod Touch. For Android: compatible with Android 6.0 or later.

If you are unhappy with the service/advice/recommended treatment from Joii, please email who will respond within 48 hours.

When you download the app, you are able to select the option ‘Login with Animal Friends’. The app will check that the details you enter on the app match our records. If they don’t, please call us on 0344 557 0300. When you have successfully signed up, you should find your Animal Friends pets have been added into the app for you. If a pet is not showing, please contact us on 0344 557 0300.

If Joii has recommended you take your pet to an out of hours vet, we will review your pets medical history when you send us your claim.

If you are trying to sign up for the first time on the Joii app and your details are not matching Animal Friends records, please contact Animal Friends at or call 0344 557 0300.

If you are having any other problems accessing or using the Joii app, please email

Yes. The veterinary team will be able to recommend hundreds of products to help treat your pet for non-emergency situations. You will be able to order these through the Joii app and they will be delivered to your home.

Current guidelines now prevent prescription only medicines being recommended unless a vet has seen a patient face to face. If the treatment you require is prescription only medication, the Joii Pet Care team will be able to inform you how you can access these through a local veterinary practice.

No. Joii is designed to give you access to an online consultation when you may not be able to get to your usual veterinary practice. Whilst the Joii vets and veterinary nurses won’t be from your usual practice, they will be fully registered with the Royal College of Veterinary Surgeons (RCVS) and, with your permission, can request access to your pets’ medical records should they need them.

Joii is an online service only. If one of Joii’s vets recommends you visit a practice, they can help you find your nearest practice, if you do not have one already.

Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care.  

Their vets are available through the App 24/7, 365 days a year - helping to support your pet day or night, including outside traditional vet practice hours. If you need a reminder about how to use this service, please see our website for more details. You can download the app here.

To start using Joii, search for Joii Pet Care on the App Store or in Google Play and download the app to your phone or tablet. Select the option ‘Login with Animal Friends’ and follow the instructions. When you register, the details that you enter on the app must match the details we have on our records. If they don’t, please call us on 0344 557 0300 to check our records are up to date.

A lot of examinations are carried out effectively online! Sometimes it’s better to see a pet in their relaxed home environment. However, should they feel it be more suitable for your pet to be examined face to face, the vet or nurse will let you know and will help you find a vet near you or inform you to go to your usual vets.

You need to be 18 or older, live in the UK and have a valid email address to use Joii. Free vet consultations are available for dog and cat policyholders.

You can ask any questions through an online consultation with a nurse. They may already have access to your notes and will be able to help you.

If you have used any medication as directed and not seen any improvement you can discuss this during any follow up appointments scheduled through Joii.

Alternatively, you can email Joii at