FAQs

How can I pay my premiums?

You can pay your premiums annually or monthly. This can be set up during your purchase journey online or over the phone by calling 0344 557 0300, Monday to Friday, 9am to 5pm.
 
We accept payment from all major credit and debit cards.
 
Monthly payments will need to be paid via Direct Debit - it does not cost any more if you wish to pay monthly.

Need more help?

Find the right phone number or email address to be able to contact us about your enquiry.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.