Make a claim
Who are you claiming for?

DOG

CAT

HORSE

RIDER
What are you claiming for?
A claim for vet’s fees.
If you’d like to claim for the cost of your pet having new or continuing treatment for a condition, illness or injury.
Get a Pre-authorisation
If you’d like us to pre-authorise any condition or amount of treatment prior to it going ahead, for your peace of mind.
Repeat medication
To claim ongoing medication following a previous claim for a specific condition.
For any other type of claim, please call us on 0344 557 0300
Monday-Friday: 08:30 - 18:00 or Saturday 09:00 - 16:00
Standard Horse and Mature Horse claims
Please call us to discuss your claim on 0344 557 0300
Monday - Friday: 08:30 - 18:00 or Saturday: 09:00 - 16:00.
Standard Rider and Young Rider claims
Please call us to discuss your claim on 0344 557 0300
Monday - Friday: 08:30 - 18:00 or Saturday: 09:00 - 16:00.
For vet fees, ask your vet to submit a claim for you
Your vet can submit a claim on your behalf through Pawtal, our online claim system for vets.
This means that there is no paper work required and claims can be dealt with much quicker.
If you have any queries please call us on 0344 557 0300
Monday-Friday: 08:30 - 18:00 or Saturday: 09:00 - 16:00.
Still need a paper claim form?
Download and print off a paper claim form
Complete the claim form
Make sure this is signed by the policyholder.
Pass the claim form to your vet
Pass the form to your vet to complete attaching any invoices and medical notes to their section of the form.
Send your form to us
Ensure you or your vet sends us the completed form within 90 days of the date of the first treatment.
Please send all completed forms to claimform@animalfriends.co.uk or by post to:
Animal Friends Insurance Ltd, Number 1 The Crescent, Sunrise Way, Amesbury, Wiltshire, SP4 7QA.
We will aim to process your claim within 5-7 working days.
Your vet can submit a pre-authorisation for you
Ask your vet to submit a pre-authorisation through Pawtal,
our online claim system for vets.
This means that there is no paper work required and claims can be dealt with much quicker.
If you have any queries please call us on 0344 557 0300
Monday-Friday: 08:30 - 18:00 or Saturday: 09:00 - 16:00.
Repeat medication
To claim back the costs of repeat medication, please login to your Animal Friends account and submit your claim online. If you have not accessed your online account before, you’ll need to register first.
It is easy to submit your claim online:
- We’ll walk you through what you need to complete
- You can easily upload files and pictures of invoices and prescriptions
- Our assessors will deal with your claim quicker, than if you were claiming by post
- You can view your claims history and status through your account.

Download a repeat medication claim form
If you are obtaining repeat medication from your vet and would like to claim
back the costs, please print off, complete and return the repeat medication
claim form.
Please send all completed forms to claimform@animalfriends.co.uk or by post to:
Animal Friends Insurance Ltd, Number 1 The Crescent, Sunrise Way, Amesbury,
Wiltshire, SP4 7QA.
We will aim to process your claim within 5-7 working days.
Download a repeat medication claim form
If you are obtaining repeat medication from your vet and would like to claim
back the costs, please print off, complete and return the repeat medication
claim form.
Please send all completed forms to claimform@animalfriends.co.uk or by post to:
Animal Friends Insurance Ltd, Number 1 The Crescent, Sunrise Way, Amesbury,
Wiltshire, SP4 7QA.
We will aim to process your claim within 5-7 working days.