Vets Pawtal

It’s free.

No, Pawtal is web based and no additional software is required. Just go to pawtal.animalfriends.co.uk to make a claim.

Please note that Pawtal does not work on web browsers that are no longer supported by your browser provider, such as such as Internet Explorer 9.

Once you have registered, we will send you a password, so you’ll be able to log into Pawtal. Please note that it may take up to an hour before you receive a password and will only be sent during office hours. Once you receive a password you can log into Pawtal and submit a claim. If you have any problems registering with us, please call us on 01980 666 044.

If you have problems logging into Pawtal, you can reset your password or, if you have forgotten your email address, please call us on 01980 666 044.

Not only is the claims process quicker and easier, you can get a pre-authorisation within an hour, keep track of claims and payments and message our claims assessors directly (during office hours). We also aim to review claims submitted through Pawtal within 24 hours. These time frames are subject to us having all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your customer’s policy.

Submit through Pawtal and we’ll aim to review the claim within 24 hours of your customer confirming they are happy for you to proceed with the claim. These time frames are subject to us having all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your customer’s policy.

To be able to pay out the claim quickly, we will need to have all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your customer’s policy.

Submit through Pawtal before 5pm and we’ll aim to confirm within the hour if we are able to cover the claim. This allows you to check what cover is in force, the excess applicable and to what extent we will cover the treatment required.

These timeframes are subject to us having all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your customer’s policy.

When you submit a claim for your customer, we will text and email them to let them know a claim has been made. If they do not want the claim to proceed, they can easily let us know and we’ll investigate the reasons why. Otherwise we will review the claim the following day.

You will no longer need an Authorisation book. We will contact your client via text and email to let them know you have submitted a claim on their behalf

For auditing purposes please send your current Authorisation book back to us at Animal Friends Insurance, Number 1 The Crescent, Sunrise Way, Amesbury, SP47QA

We allow 24 hours for a client to tell us if they do or do not want to proceed. After 24 hours if we don’t hear from your client we will proceed with the claim.

If your client would like to cancel/proceed with their claim, the sooner they let us know the sooner we can deal with their claim.