Pawtal: Our Award-Winning Claims System | Animal Friends

Pawtal – The revolutionary same-day claims payment system!

Our award-winning online Pawtal system has been developed here at Animal Friends to make the process of claiming more efficient for both our vets and our policyholders. It allows vets to submit a claim online directly to Animal Friends without completing lengthy forms. This saves time and money but also ensures a very fast response to the claim. Crucially, this also means the policyholder will not be responsible for paying the bill, as the vet can deal directly with Animal Friends. **

Fast, same-day claims turn-around

An industry first for pet claims, we have developed the system to ensure that on submission of a successful claim, vets will be paid the same working day.†
We understand the important need for vets to obtain precise information quickly. Pawtal allows vets to access details of cover and pre-authorisation for treatment all within an hour, whilst providing direct contact to our specialists within the claims team.†

Free to use

Pawtal is completely free to use, and being web-based means there are no frustrating software downloads or compatibility issues.

Pawtal practices near you

If you are a policyholder and would like to know whether your vet uses Pawtal, please use the postcode search and interactive map below. Click on paw-print icon for practice details.

Is your vet using Pawtal?

If your vet has not yet signed up then encourage them to do so by asking them to visit our website.
(Vets already signed-up to Pawtal can login here.)
Sign up to Pawtal (Veterinary Use Only) If you are a vet interested in using Pawtal please contact Tara Hughes RVN on 01980 666 044, or complete the form.

** You may be responsible for the policy excess plus any additional fees not covered by your policy;
† For same day payment, claims will need to be submitted no later than 5.00pm, for pre-authorisation no later than 4.00pm