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Animal Friends Blog


Emma & Poppy – How Joii Pet Care Helped

Emma lives with her dogs, 3-year-old Poppy, a Shih Tzu/ Jack Russell and one-year-old Willow, a Collie/Staffie. She recently used the online veterinary app, Joii, which is a complimentary service offered as part of her dog insurance policy with Animal Friends Insurance. Emma explains how using Joii helped Poppy after a troubling night.

“Poppy is super chilled out. If the sun is out, you can always find her sunbathing on the decking. She had a tricky start to life but has thrived since receiving lots of love and care from our family, especially my two daughters who are smitten with her.

“I was not disappointed in any way.”

We have been with Animal Friends Insurance since Poppy was a puppy and downloaded the Joii app as soon as we found out it was now free with our policy. We hoped not to have to use it so soon, but one night Poppy had kept us awake all night by having small accidents around the house. She had never done this before, so we knew something was not right.

I sell medical insurance for my job, which includes 24/7 GP apps so thought I would give Joii a try before I phoned our usual vet. I was not disappointed in any way. It was fantastic and thanks to the vet I now know how to take a dog’s heart rate and to check the fat layer.

The consultation was great, she kindly gave me some information on types of digestive medicines to get from my vet, but also reassured me I could order through her on the app if I needed to. We discussed Poppy’s current worming treatment and I was advised to get a product that covers lungworm as Poppy likes to chew grass.

I also took the chance to chat to the vet about Poppy and Willow in general and received good nutrition and feeding advice. We have now changed the food for both and put them on something more nutritious and balanced. It’s been a few weeks now and both dogs are really enjoying their new food.

I would recommend the Joii app through Animal Friends to the world if I could. I liked how it was easy to use and quick to get through to a registered vet.”

Get free and instant access to qualified vets through the Joii app for all Animal Friends dog and cat policyholders. Find out more here.

In 2019 at Animal Friends Pet Insurance we received over 260,000 claims. Visit this page for more expert advice about protecting your dog, put together with the help of our partners at Joii, and learn about the most common health problems and how to prevent and treat those conditions affecting your pet.

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Hello, lovely readers, I'm Catrin George. I'm a treat dispenser and walk giver to Marvel, the border collie. I'm here to give you the latest updates and low downs on anything and everything pet related, whether they miaow, woof, or neigh. The blogs will be filled with news, reviews, and charity visits with some discounts and giveaways squeezed in-between. So, keep your eyes peeled here!

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