Photo illustration of a dog and a cat

About Animal Friends

Some useful questions about Animal Friends.

If you would like to contact us, please go to our Contact us page where you can find the right phone number or email address, for your enquiry.

Alternatively, you can use our Live Chat facility which appears in the bottom right of your browser window when viewing our website. Opening times are Monday – Friday: 09:00 – 17:00

Please view our Privacy Policy, which contains all the information about how we record, use and store your data.

We are subject to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, which controls how we are allowed to use your data. This helps to ensure your protection.

We’ve teamed up with Joii to ensure you’re fully equipped to give your puppy the best possible start in life with free online access to a veterinary team, useful advice tailored to puppy’s development and much more.

The PupStart programme is available free for Animal Friends customers who have a puppy aged between four weeks and 12 months.

Find out more about PupStart benefits and the terms and conditions.

Yes, we may contact you about your policy. For example, we may need to speak to you about any payments, claims, renewals or changes to your policy.

We will also call you if you have completed one of our contact forms and would like us to call you back.

The number we’ll call you from will be 01980 850 000 or 0344 557 0300.

We donate money to animal welfare charities on a regular basis, in fact we’ve donated over £8.5 million to date!

This is thanks to our wonderful policyholders; without them we wouldn’t be able to support the hundreds of worthy charities who benefit from our donations.

As we are a financial service provider, we are authorised and regulated by the Financial Conduct Authority (Financial Services Register number 307858).

This means that we are governed by specific guidelines to ensure the fair treatment of our customers.

We are subject to UK regulatory conditions.

We are underwritten by Red Sands Insurance Company (Europe) Limited (RSE).

For the full protection of UK insurance customers RSE are members of the Association of British Insurers – this is in addition to the protection provided by the Financial Ombudsman Scheme and the Financial Services Compensation Scheme.

RSE were Licensed by the Gibraltar Financial Service Commission in January 2004.