FAQs

How can I make a claim?

Claim for vet fees or pre-authorisations 

To claim for vet fees for dogs and cats or to submit a pre-authorisation, your vet can do this on your behalf through Pawtal, our online claims system for vets. This means there is no paper work required and claims can be dealt with much quicker. 

If you still need a paper claim form, follow the instructions on our Claims page.

Repeat medication claims 

To claim for repeat medication, you’ll need to log into your online account and follow the instructions for ‘How to make a new claim’. Alternatively, you can download a repeat medication claim form. 

Other claims 

For all other claims go to our Claims page where we’ll direct you to the right claim form or action needed. 

If you need help to make a claim please call us on 0344 557 0300 Monday – Friday: 09:00 – 17:00

Make a claim

It doesn’t need to be confusing, find out how to make a claim.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.