If you’re not satisfied with the outcome of your claim, please take a moment to review the decision against your policies current Terms and Conditions, your Insurance Product Information Document (IPID), and the veterinary fee information provided in your renewal documents.

If you still have any questions or concerns, our Claims Team is here to help. You can reach us on 0344 557 0300 or by emailing claims@animalfriends.co.uk.