FAQs

Can I change my level of cover?

If you wish to increase your benefits, this is something we can look to do at your renewal date but we are unable to do this mid-term.

However, you are able to cancel your existing cover and take out a new policy without incurring any fees.

If you wish to decrease benefits, this is something that we can look to do mid-term or at your renewal date.

Please note that making changes to your cover mid-term, or cancelling to set up a new policy could result in relevant exclusions being applied to your new cover or policy.

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Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.