My pet is missing. How can Animal Friends help?

We’ll cover some of the cost of finding your dog or cat if they’re stolen or go missing from your home. We’ll cover the cost of advertising and a reward up to £200 on all of our policies, except for Accident Only. The Advertising and Reward benefit is not available on our Accident Only policy.

You’ll need to agree the reward amount to be offered with our Claims team, by emailing claims@animalfriends.co.uk. Please note, the reward cannot exceed the purchase price paid for your pet.

To claim back the advertising and reward costs, you’ll need to complete a claim form and provide evidence of the costs involved in advertising, such as receipts for advertising and proof of payment for reward.

For customers who have renewed with us from Aviva, please refer to the policy document.

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Make a claim

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Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.