How Joii Pet Care can help you

We’ve partnered up with Joii Pet Care to bring our customers a free, convenient alternative to traditional vet appointments. Read on to discover how Joii Pet Care could help you.

7th April 2020

We’ve partnered up with Joii Pet Care to bring our customers a free, convenient alternative to traditional vet appointments – enabling our owners to receive qualified vet advice in the comfort of their own home, any time of day or night.

All of our cat and dog policyholders get to use Joii for free, giving Animal Friends customers the power to take better care of their pets at home.

What is Joii Pet Care?

Joii is an app that enables you to video call a qualified vet on your phone, helping keep you and your pet healthy and happy at home. The service is delivered by a network of UK registered vets and vet nurses through video consultations, online nurse clinics, and so much more.

This service is available 24/7, 365 days a year. That’s right! Any time of day or night, any day of the year! If you’re ever worried about your cat or dog when the vet is closed, the app, its symptom checker, qualified vets and registered vet nurses can help you identify the problem without having to worry about paying an out of hours fee.

What else can I get from Joii?

The Joii app will provide pet parents with a selection of services to help reduce stress and save money.

A symptom checker

By selecting your pet’s symptoms, the easy-to-use tool can help you find out what you’ll need to do next.

Vet video consultation

An online vet video consultation not only helps your pocket but can also reduce stress for pets and owners, at a time and place that suits you.

Online nurse clinics

A variety of different clinics can help you prevent future health issues and provide advice for all sorts of pets, young and old.


If you’ve had a vet consultation, you’ll be offered a free follow-up so that Joii can make sure your pet is on the mend.

Separation anxiety sessions

All dog policyholders are eligible for exclusive separation anxiety sessions with Joii’s in-house behavioural specialist Natalie Light. The initial assessment is free, and will allow you to decide if you’d like to book a further 30 minutes to work out a management plan for Separation Anxiety. The longer sessions will include:

  • An introduction to useful resources
  • Tips on how to get started with leaving your dog home alone
  • Observation on any videos you can provide
  • Advice on environmental changes that may help your dog
  • Some simple exercises to get started with

How much is Joii to use?

If you’re not an Animal Friends customer, each Joii vet consultation costs £24 – but if you have an Animal Friends cat or dog insurance policy, then using Joii is free!

With our cat or dog insurance policies, you’ll enjoy access these Joii services plus all of the other policy benefits.

Free vet video calls for your dog

24/7/365 with the Joii app.

Our partnership with Joii Pet Care gives Animal Friends policyholders free online veterinary help, whenever and wherever they need it. Download the Joii app today.

The vets and nurses at Joii can provide you with veterinary advice, preventative care and diet plans. Free and exclusive to Animal Friends customers. T&C's apply


We know pets

Animal Friends Insurance is a multi-award winning FCA-regulated pet insurer, founded in 1998 to provide industry-leading pet insurance and first-class animal care to create a better life for every animal.
As one of the UK’s largest pet insurance providers, Animal Friends works with vets, veterinary professionals, and partners pioneering the latest veterinary technology & healthcare advancements to achieve our vision.
Our policyholders have helped donate over £8.5 million to more than 800 animal charities worldwide and by educating and inspiring others to act on current events and responsible pet ownership, Animal Friends is driving positive change for animal welfare and conservation.