Free vet video and chat consultations with Joii for Animal Friends customers
Help your pet stay happy and healthy - get the Joii app today and set up a FREE vet video or chat consultation for your dog or cat!
Discover the benefits of Joii
As pet parents, we all want what’s best for our dogs and cats.
Sometimes, trips to the vet for preventative care or minor health concerns don’t just cost time and money, they could also cause stress for our pets.
Here at Animal Friends, we’re proud to be wildly different – which is why we’ve partnered with Joii Pet Care, a company founded by vets for the benefit of pets.
Joii’s vet experts are available 24/7, so you can contact them at any time, from anywhere, if you need advice about your dog or cat. From soothing upset stomachs and allergies to providing nutrition and grooming advice, Joii Pet Care is there to empower you to pet parent with confidence!
In fact, on average, over 66% of pet care issues can be successfully resolved from your own home with Joii.
How to speak to a vet
Live chat
Did you know? Joii Pet Care also has a ‘Live Chat’ feature available via their app! You can speak to a Joii vet using their ‘Live Chat’ feature, to make sure your pet gets the support they need without having to leave your home.
Video consultation
Through a video consultation, a Joii vet can assess your pet’s condition and behaviour without the stress of travelling to a vet practice. Don’t forget: Normally, a Joii vet video consultation is £28 – though Animal Friends dog and cat policyholders are able to access unlimited vet video consultations with Joii for FREE*!
Does my pet need a vet video consultation?
Vet video consultations could be right for you and your pet if:
- They find vet visits stressful – it may even be helpful for a Joii vet to see your pet in their home environment, where they feel more relaxed.
- You’d like tips on how to complete pet care tasks safely – such as brushing your pet’s teeth, cleaning their ears, or checking their paws.
- You’re unsure whether your pet needs to see a vet – Joii vets can let you know if your dog or cat requires an in-person vet appointment.
- You have a non-urgent query – many pet care queries can be answered by Joii vets via the app, e.g. bad breath, itchy skin, or weight management.
How the Joii app can help you
Joii Pet Care is there for you and your dog or cat 24/7, to provide peace of mind while saving you money.
You can access expert veterinary advice at any time, from anywhere, through the Joii app, as well as benefitting from the following:
- It’s free to download the Joii Pet Care app and free to register your dog or cat.
- Through the app, you can access Joii’s symptom checker tool for free – which can offer immediate, qualified advice on what to do next for over 160 common conditions.
- Following a video consultation with a Joii vet or nurse, you’ll receive a treatment plan for your pet within 48 hours.
- Many pet products and medications are available to buy directly through the Joii app.
- Joii provides free access to a library of vet-written articles covering a range of pet health conditions.
Here’s just a snapshot of the types of health advice and preventative care you could access through Joii, to support your dog or cat:
- Preventative health checks, e.g. dental care.
- Flea and worming advice.
- Weight management and diet advice.
- Senior pet health checks.
- Pet care advice following routine surgery.
- Advice about whether your pet needs to see a vet.
Don’t just take our word for it – thousands of reviewers have rated Joii Pet Care ‘Excellent’ on Trustpilot!
FAQs
Yes, Animal Friends Pet Insurance customers can use the Joii Pet Care service, including vet video consultations, for free. This offer is open to all customers who have an active cat or dog policy with Animal Friends Pet Insurance. There is no limit on the amount of free vet consultations an eligible customer can request.
You also need to be 18 or older, live in the UK and have a valid email address to use Joii.
Simply provide a valid email address to us when you purchase or a policy and download the Joii Pet Care app. Then just follow the instructions to register using the ‘I’m an Animal Friends customer’ button.
It can take up to 4 hours from the time you buy a policy before Joii has all the required information to allow you to sign up. When you register, the details that you enter on the app must match the details we have on our records. If they don’t, please call us on 0344 557 0300 to check our records are up to date.
You can access Joii Terms and Conditions for more information here.
When you download the app, you are able to select the option ‘Login with Animal Friends’. The app will check that the details you enter on the app match our records. If they don’t, please call us on 0344 557 0300. When you have successfully signed up, you should find your Animal Friends pets have been added into the app for you. If a pet is not showing, please contact us on 0344 557 0300.
The Joii Pet Care app is available on both smartphones (IOS 15 or above, Android 9 or newer) and tablets, as long as they have a webcam and a mic.
If the Joii site detects you’re using a smartphone, they’ll recommend you download the app (because the experience is better). However, you can still access all Joii features, meaning you can call or chat to a Joii vet, without downloading the app.
No. Joii is designed to give you access to an online consultation when you may not be able to get to your usual veterinary practice. Whilst the Joii vets and veterinary nurses won’t be from your usual practice, they will be fully registered with the Royal College of Veterinary Surgeons (RCVS) and, with your permission, can request access to your pets’ medical records should they need them.
A lot of examinations are carried out effectively online! Sometimes it’s better to see a pet in their relaxed home environment. However, should they feel it be more suitable for your pet to be examined face to face, the vet or nurse will let you know and will help you find a vet near you or inform you to go to your usual vets.
Joii is an online service only. If one of Joii’s vets recommends you visit a practice, they can help you find your nearest practice, if you do not have one already.
The Joii app consultations or symptom checker should not be used in urgent, life-threatening situations. The Joii team can help you to locate your nearest veterinary practice if you don't have one.
Yes, the vets and vet nurses from Joii Pet Care can recommend products to help your pet feel better – many of which are available to buy directly from Joii.
You can contact a Joii vet via the app (or website?) who will be able to assist with any questions. They may already have access to your pet’s medical history and previous Joii consultation notes to be able to help you further.
If you have used any medication as directed and not seen any improvement you can discuss this during any follow up appointments scheduled through Joii.
Alternatively, you can email Joii at hello@joiipetcare.com.
If Joii has recommended you use an out of hours vet, this will be reviewed once we have received your claim and your pet’s full clinical history. Joii will provide their clinical notes to us for any claim review.
Yes, if you have a consultation with a vet or nurse via the Joii Pet Care app, that information will be shared with Animal Friends. This information will be referred to in the event of a claim, as part of your pet's medical record.
If you are trying to sign up for the first time on the Joii app and your details are not matching Animal Friends records, please contact Animal Friends at info@animalfriends.co.uk or call 0344 557 0300.
If you are having any other problems accessing or using the Joii app, please email contact@joiipetcare.com.
If you are unhappy with the service/advice/recommended treatment from Joii, please email hello@joiipetcare.com who will respond within 2 working days.