Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at

Animal Friends Blog

Animal Friends Pet Insurance

Animal Friends Scoops ‘Pet Insurance Provider of the Year’ at the 2014 Consumer Moneyfacts Awards

Animal Friends Insurance has been named the UK’s ‘Pet Insurance Provider of the Year’ at the Consumer Moneyfacts Awards 2014. The company were also delighted to have been ‘Commended’ in the ‘Best Customer Service’ category; the main award of the evening. This is a huge achievement featuring businesses across the entire financial services industry including banks, building societies and other insurers. The awards follow on from the company achievement of winning the Outstanding Broker Claims Team of the Year at the Insurance Times UK Claims Excellence Awards 2013.

Animal Friends Insurance, who recently strengthened their policies to provide pet owners with even more comprehensive cover, was chosen by consumers for its market-leading policies and outstanding customer service.

Speaking of the win, Founder and Managing Director of Animal Friends, Elaine Fairfax said: “These awards are incredibly important to us as they are recognition of not just the hard work of everyone at Animal Friends but they also represent the voice of the consumer.”

Keep an eye out on our blog for more charity visits, product reviews and pet advice or head over to our Facebook page for updates on our latest campaigns and giveaways.

We have a range of pet insurance policies to suit your needs

Get a quote

Considering pet insurance but not ready to buy yet?

Fill in your details below and we’ll email you a reminder closer to the time